Contact us

We’ve tried to make it as easy as possible for you to contact us whether you are looking at booking your holiday or if you already have an existing booking. Our dedicated teams are on hand to help with all your queries. 

Want to book a holiday?
It is easy to book your holiday on our website but if you prefer to speak to someone, call us on 020 3368 3117 and our knowledgeable and helpful sales team will be happy to help.

Have you already booked?
You can manage your booking using our My Booking system which will let you make payments, review, print and download your travel documents, make changes or request cancellations.

Have a question?
Check our comprehensive FAQs section as you may find the answer here. Want more details about how the travel rules may affect your holiday or on the Covid tests that you will need, our FAQs have all the answers.

Refunds
We are in the process of contacting customers whose holiday was cancelled and are waiting for a refund. You may find the answer to your question in our FAQs so it is worth checking here before you try to contact us.

Need to talk to us?
Our phone lines are very busy as we deal with customers who holidays have been disrupted so we ask that you be patient at this time. We are contacting customers whose booking has been affected by Covid 19 in departure date order. However if you have already made a booking and need to contact us, you can call 0191 275 2400.

Want to contact us by post?
Our postal address is: Studio 10, The Old Forge, Hoults Yard, Walker Road, Newcastle, NE6 1AB.