We’ve tried to make it as easy as possible for you to contact us whether you are looking at booking your holiday or if you already have an existing booking. Our dedicated teams are on hand to help with all your queries.
Want to book a holiday?
It is easy to book your holiday on our website but if you prefer to speak to someone, call us on 020 3368 3117 and our knowledgeable and helpful sales team will be happy to help.
Have you already booked?
You can manage your booking using our My Booking system which will let you make payments, review, print and download your travel documents, make changes or request cancellations.
Already on holiday?
We are on hand to help, 24 hours a day, 7 days a week whilst you are on holiday with our in-resort telephone support. If you have an issue with the hotel, we advise to first speak to the hotel management, as they may be able to help you resolve any problems there and then. If not, you can contact our in-resort team on +44 191 228 4888 (international phone charges may apply).
Have a question?
Check our comprehensive FAQs section as you may find the answer here.
Still need to talk to us?
Our phone lines remain busy, however you can call our Customer Support Team on 0191 275 2400. They are available between Monday-Friday: 9am-5.30pm, Saturdays: 10am - 3pm, Sundays: closed.
Want to contact us by post?
Our postal address is: Amber Court, William Armstrong Drive, Newcastle upon Tyne, NE4 7YA.