General description:
Approx. 50 m from a sandy beach is situated the Adults only hotel Hard Rock Hotel Riviera Maya Heaven. At the beach, there are sun umbrellas free of charge available. The tourist centre is only a few metres away. The town Playa del Carmen is around 18 km away. For mobility there is a car rental company. The airport (CUN) is approx. 76 km away.

Amenities:
It is equipped with a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 6 lifts, an air conditioning, a safe (for free), a kiosk, a mini market, various other shops, discotheque, a theater, a parking area (for free) as well as a money changing facility. For the meals, there are 5 restaurants (air-conditioned) and a snack bar. In a total 6 bars, you can relax in good company. WiFi is available for free. For guests with physical disabilities the hotel has a barrier-free access. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.

Pool:
In the outdoor area of the hotel you will find 4 fresh water pools. Here, there are sun loungers and sun umbrellas for free available. A bar at the pool offers guests refreshing beverages.

Meals:
Breakfast from the buffet. All inclusive: breakfast, lunch and dinner.

Sport and Leisure:
Sports and entertainment: Fitness and aerobics. A golf course is located approx. 18 km from the hotel. Bicycle rental. Spa area, sauna, whirlpool and massages available for a fee. Entertainment for adults: activity programme. Gaming Room.

Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English and Spanish. Accepted methods of payment: Diners Club, American Express, travellers cheques and Visa.

King Room Deluxe (SwimUp-PoolTerrace):
With baby cot (for free), tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

1 Bedroom Sky Terrace Room Deluxe:
With baby cot (for free), tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

2 Double Beds Gold Room Deluxe:
With baby cot (for free), tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

King Gold Room Deluxe:
With baby cot (for free), tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

King Royal Room (Partial Ocean View):
With baby cot (for free), tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

2 Bedroom Suite (Ocean Front):
With baby cot (for free), tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

2 Bedroom Suite (Ocean Front, Rooftop):
With baby cot (for free), tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.


ERRATA:
Tax Payable Locally - Currency:USD; Fee Amount:4; charge cycle:per Room per Night; type:eco tax
Customer Information - Comment:It will be mandatory for the Hotel to request a credit card from the guest upon check-in; the front desk team must make a hold corresponding to the amount of US$100 must be made for each night of stay.

INCIDENTS:
Renovations - Restaurant - Consequence:Noise, View Obstruction, Closed; Duration of the incident from N/A to 2024-04-15; Effective Date2023-08-14T00:00:00
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