The hotel is located in Kairouan, a town occupying a central position in Tunisia. As the first Muslim city in Northern Africa, Kairouan extended its cultural and scientific influence to Europe and Asia as early as the IXth century. There are numerous shopping opportunities and points of interest nearby, including the Old Medina and La Barrouta. Habib Bourguiba International Airport is roughly 70 km from the hotel.

This hotel, with a luxurious inside and a sombre exterior, merges harmoniously into the Arab-Islamic architecture of the city of Kairouan. The city hotel, a recent construction with a total of 94 rooms, incorporates certain ancient parts that have been restored, such as the Turkish café and an à la carte restaurant of rare beauty. Guests are welcomed in a lobby with 24-hour reception and check-out service. Facilities include air conditioning, a currency exchange, TV lounge, bar, Internet access, and room and laundry services. Business travellers will appreciate the conference facilities, whilst those arriving by car can leave their vehicle in the hotel car park.

All rooms are equipped with air conditioning, central heating, a satellite TV, international telephone, minibar, private safe, Internet access, and a balcony or terrace. Each features an en suite bathroom with a bath, hairdryer and a WC. Guests also enjoy the comfort of a double or king-size bed.

Guests can enjoy a dip in the indoor swimming pool with children's swimming area or relax on the sun terrace with parasols. Guests can also avail of a massage.

Guests can dine in the principal restaurant, Rakada, or the à la carte restaurant, Sofra. The cuisine is international with local influences and specialities. Breakfast, lunch and dinner are available from a buffet.